Patients to give GP surgeries TripAdvisor-style ratings

Andrew Lansley said the NHS needed to become more like TripAdvisor, the holiday website, so patients can rate the performance of their health service.

Under the new system, surgeries are ranked on their treatment of common conditions such as asthma, heart disease, diabetes and depression. Patients can also compare practical benefits, such as how easy it is to get an appointment on the phone and whether staff are friendly.

Mr Lansley said: “Once people relied on the recommendation of a travel agent, now they take control with sites like Trip Advisor. Once people took pot luck, now they read Which? online reviews and Amazon customer ratings.”

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