'Friends and family' test to expose poor care in NHS

Patient and staff satisfaction tests should be used across all NHS services to expose unacceptable standards of care, Prime Minister David Cameron urged today.

A new ‘friends and family’ test – where patients and staff are asked whether they would recommend the service to a loved one – will be introduced into every hospital in England from April 2013 and the Prime Minister wants that to go further, with GP surgeries, district nursing and community hospitals all adopting the measure.

The Prime Minister said that compassionate care must be everyone’s business and announced a new package of support for nurses, health care assistants and wider NHS staff.

Full Article on Number 10