Patients, carers and
relatives should be able to raise concerns over NHS care 24 hours a day,
suggests Health Ombudsman Julie Mellor.
In this week's Scrubbing
Up - she explains how she hopes the Clwyd-Hart Review of hospital
complaints will help tackle the "toxic cocktail" of reluctance by
patients to complain and defensiveness of NHS organisations when
addressing complaints and concerns.
No comments:
Post a Comment