Ministers and MPs are calling on banks to improve services offered to carers and those operating bank accounts on behalf of elderly or disabled relatives.
This follows the year-long campaign of carer Annie Dransfield whose case, featured in Financial Mail last February, was the subject of a debate in Parliament this month.
Her battle with Lloyds over access to her disabled son’s account (see below) highlighted the crucial roles played by banks in helping, or hindering, carers.
In response to Annie’s story, a Treasury Minister promised Parliament that ‘we will monitor this issue in the context of improving access to banking and in the context of Government actions to support carers’.
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